GTC

General Terms and Conditions of Business for Ernst Klett Sprachen GmbH’s subscription shop (Abo-Shop) (subscription.allango.net)

Status: February 2026

 

I. General

1. The following General Terms and Conditions of Business (hereafter “GTC”) apply to all contracts for subscription to the provision of digital content concluded by Ernst Klett Sprachen GmbH (hereafter “Publisher”) on the subscription.allango.net website (hereafter “Subscription Shop”). The version of the GTC agreed on conclusion of the contract shall apply.

The Publisher shall discount the application of divergent or contradictory provisions in potential terms and conditions of business of the customer. The customer’s terms and conditions of business shall only form part of the contract if the Publisher expressly consents to their validity.

“Digital Content” within the terms of these GTC is content provided online (i.e. not on a physical data carrier).

2. The products available in the Subscription Shop are aimed at educational institutions and businesses, as well as consumers.

A Consumer is “any natural person who concludes a legal transaction for purposes that cannot be ascribed predominantly to either their business or self-employed professional activities” (section 13 German Civil Code).

3. The Publisher shall be entitled to amend the GTC for existing contracts if there is an objective reason for this; objective reasons are adaptation to changed legal framework conditions, adaptation to technical developments in the Publisher’s services and editorial changes.

The Publisher shall notify the customer by e-mail of a planned change or amendment in good time. If the customer does not object to the amendment or change within the period for objections of one month, this shall be deemed the customer’s consent to the amended GTC. When notifying the amendment, the Publisher shall specifically refer to the significance of the customer’s conduct (failure to respond by expiry of the objection period).

4. The supplementary provisions under VIII. “Use and licensing conditions for Digital Content and software” shall apply to the provision of software (as a download or on a physical data carrier) and of Digital Content.

II. Scope of the Subscription Shop service (subscription.allango.net)

1. Details of the products offered in the Subscription Shop, especially the specific price and regulations on the duration, termination and the possible minimum duration of the contract shall ensue from the respective product description. This shall also apply to details of special offers for free or test use of a subscription.

2. Insofar as possible, the Publisher shall endeavour to ensure continuous availability of the Subscription Shop and services on the respective platforms destined for use of the content provided by means of the subscription (such as the allango.net learning platform, hereafter “Platform” or “Platforms”). Temporary restrictions or interruptions may, however, occur as a result of technical faults.

III. Subscription Shop access, conclusion of contract

1. Full access to the Subscription Shop requires a customer account. There is no charge to create a customer account. Customers only incur costs in the event of a placing an order; the customer’s attention will expressly be drawn to these costs before placing the order.

2. Technical steps to concluding a contract

2.1 The range presented in the Subscription Shop cannot be construed as an offer to conclude a contract, but an invitation to the customer to place an order.

2.2 The customer can place the desired products in the virtual shopping basket using the shopping basket icon. The shopping basket content can be displayed at any time using View Shopping Basket (available in the Navigation bar); this is where the customer can also remove a chosen subscription, as applicable. The customer details that are adopted for an order can be viewed at any time in the customer account. At the time of ordering the customer can review all the details and correct them if necessary. Before concluding the order the selected products and the customer’s details are displayed in a summary.

2.3 It is only when the customer clicks on the Order button that the customer is making a binding offer to conclude the subscription(s) in the shopping basket.

3. Registration with the Subscription Shop is necessary to take out the subscription.

3.1 If the customer already has a customer account on one of the Ernst Klett Sprachen websites, before clicking on the Order button, the customer can register using their customer account details (e-mail address and password). The customer can select the billing address and payment type shown there or already provided, as applicable.

3.2 If the customer does not yet have an account, the customer has the opportunity to register and create an account by clicking on the Login button. The customer account stores the customer’s details (name, billing address and preferred payment method).

4. Before placing the order, the customer must consent to the GTC (in the event that the customer, as a Consumer, has a cancellation right) and consent to the Publisher starting to fulfil the contract before the cancellation period has expired and confirm their understanding that by giving their consent to fulfilment of the contract, their right of cancellation shall cease.

5. Immediately after ordering from the Subscription Shop the Publisher shall send an order confirmation to the e-mail address provided by the customer. This confirmation shall not constitute acceptance of the order, but shall merely document that the order has been received.

6. The Publisher shall accept the order within an acceptance period of five working days by e-mailing the customer an acceptance of order, including confirmation of the contract. The contract shall come into being through acceptance of the order. If the Publisher does not accept the order, the Publisher shall notify the customer of this within the acceptance period.

7. There shall be no entitlement to conclude a contract. In particular, the Publisher can refuse a contract if the customer provides false details, has breached contract in the past, or there is a reason to assume that the customer will not fulfil their payment obligations.

8. The customer shall declare that all the information provided when ordering (including information imported from the customer account) is correct, complete and up to date.

9. Should the customer’s details change, the customer shall be obliged to update the changed details in the customer account immediately, or notify the Publisher of the change. This obligation shall persist for as long as the customer account exists.

10. When creating a customer account, the customer is requested to protect the account with an adequately secure password. The obligations regarding the customer account (section VIII.3) shall also apply accordingly to the customer account.

11. It is drawn to the customer’s attention that the customer is responsible for any activities conducted using their customer account, unless the customer is not to blame.

IV. Right of cancellation

1. If the customer is a Consumer (see section I.2) the statutory cancellation right shall apply.

2. Exclusion of right of cancellation The cancellation right shall cease for contracts for the provision of Digital Content (online content) not located on a physical data carrier upon commencement of fulfilment of contract (= activation) if the Publisher begins to fulfil the contract after the consumer has expressly consented to the Publisher beginning to fulfil the contract before the cancellation period has expired and the Consumer has confirmed their understanding that this consent to commencement of performance of the contract extinguishes the Consumer’s cancellation right.

3. The conditions for and consequences of cancellation ensue from the following cancellation information.

4. The customer can word the cancellation notice themselves or use the following specimen cancellation form.

V. Prices, invoicing and payment terms

1. The prices at the time of ordering shall apply respectively, notwithstanding any amendment to prices in accordance with section V.4.

2. If the customer is a Consumer (section I.2), the final prices shown in the Subscription Shop shall include the applicable value-added tax. If the customer is an entrepreneur within the terms of section 14 of the German Civil Code, the net prices and the authoritative value-added tax shall ensue from the invoice, regardless of the country in which the customer is domiciled.

3. For customers outside of the European Economic Area the final prices shown in the Subscription Shop are net, i.e. exclude value added tax. The customer shall be responsible for due and proper payment of the taxes or duties payable in the customer’s country.

4. The Publisher can adjust its prices for current subscriptions too. The Publisher may undertake an increase in prices only to the extent that the Publisher’s costs as a whole have increased (having regard to the increase or reduction in all cost factors). The customer may demand a corresponding price reduction if the Publisher’s costs have reduced overall.

The Publisher shall notify the customer by e-mail of a planned price increase at least six weeks before it is scheduled to take effect. If the customer does not object within one month from receipt of the notification (period for objection), this shall be deemed the customer's consent to the price increase. When notifying the amendment, the Publisher shall specifically refer to the significance of the customer’s conduct (failure to respond by expiry of the objection period).

5. When ordering, the customer can choose the frequency with which to pay the subscription fee (e.g. monthly or annually). The subscription fee shall be payable when the billing period starts.

6. If the customer does not fulfil their payment obligations and does not pay the amount that is still due and outstanding within 10 days from a reminder being sent, the Publisher shall reserve the right to block the customer’s access to the Platform and services provided in order to use the content temporarily or permanently until payment in full is received.

7. In the event of late payment, the Publisher shall be entitled to demand statutory default interest. If the Publisher has demonstrably incurred increased losses as a result of default, the latter shall be entitled to claim this. The customer shall be in default if they do not pay within 30 days after the due date and receipt of the invoice at the latest; if the customer is a Consumer (section I.2) this shall apply only if specific reference has been made in the invoice to these consequences.

8. A customer who is not a Consumer (section I.2) shall be due a right of set-off only when their counterclaim has been established by a court as res judicata, or is uncontested, or has been acknowledged in writing by the Publisher. This shall not apply to counterclaims based on the Publisher’s defective performance.

9. The customer can exercise a right of retention only if the claims result from the same contract.

10. Invoices shall be issued in euros (EUR). Invoices shall be issued in Swiss francs (CHF) for Switzerland.

11. The customer agrees to receive the invoice in electronic form.

12. The customer can pay the invoice amount by credit card (Visa or Mastercard) or PayPal if the customer provided the requisite information when placing the order.

12.1 Payment by credit card: The Publisher or another company acting as billing agent for the Publisher shall debit the customer account or credit card account, or the corresponding credit card provided by the customer, with the subscription fee and other additional charges that the customer authorises. The subscription fees shall be deducted with the frequency chosen by the customer. This shall also apply to the replacement card when the original card is renewed or changed by the card provider for other reasons and the card provider informs the Publisher of the new replacement card account. The customer shall authorise the card provider to pay any of the amounts described here and the customer authorises the Publisher or another company acting as billing agent for the Publisher to continue to attempt to debit their credit card account with all the amounts described herein until these amounts are paid in full. Every time that the Publisher requests, the customer shall consent to provide updated information regarding their credit card if the details provided previously are no longer valid. If the Publisher does not receive payment from the customer’s credit card provider or its representatives, the customer shall consent to pay any amounts due at the Publisher’s request.

12.2 Payment by Paypal: Payments are processed via PayPal (Europe) S.à.r.l. et Cie, 22-24 Boulevard Royal, L-2449 Luxembourg when using service provider PayPal, to which PayPal’s terms of use, which can be viewed at www.paypal.com, apply. This requires the customer to open a PayPal account or to already have such an account. The Publisher or another company acting as billing agent for the Publisher shall debit the customer’s PayPal account provided by the customer with the subscription fee and other additional charges that the customer authorises. The subscription fees shall be deducted with the frequency chosen by the customer (e.g. monthly or annually). The customer shall authorise the Publisher or another company acting as billing agent for the Publisher to continue to attempt to debit the customer’s PayPal account with all the amounts described herein until these amounts are paid in full. Every time that the Publisher requests, the customer shall consent to provide updated information regarding their PayPal account if the details provided previously are no longer valid. If the Publisher does not receive payment from PayPal, the customer shall consent to pay any amounts due at the Publisher’s request.

VI. Term, termination, effects of cessation of the term

1.1 The term of a subscription shall commence on the date of conclusion of contract. The date of conclusion of contract will be stated in the contract confirmation.

1.2 The term shall be at least 12 months initially (basic term). The term shall be extended for an unspecified period if the customer has not terminated the subscription by providing three working days’ notice before expiry of the basic term. After the basic term the customer can terminate the subscription at any time upon provision of three working days’ notice by the end of the current month.

The Publisher does not have to inform the customer separately again of this automatic extension. (Exception: customers who have given their permanent residence as Austria when purchasing a subscription shall be informed once of extension of their subscription after the basic term). The customer can view the respective end of the current term by logging in to the Subscription Shop and calling up the information about the subscription under “My Account”.

1.3 The above provisions shall apply accordingly to termination by the Publisher.

2. Termination must be effected in writing (i.e. by e-mail shall suffice). The customer can also terminate the subscription online by logging in to their Subscription Shop account (then clicking on the “Terminate subscription” button under “My Account” and following the instructions on the termination form; alternatively the customer can also terminate the subscription here online: https://subscription.allango.net//abo-kuendigen.

3. The right of both parties to termination for good cause shall remain unaffected. Specifically, the Publisher shall be entitled to extraordinary termination of this contract without observing a notice period if the customer defaults on payment of an amount for a period of more than 14 days.

4. After the end of the term the customer can no longer access the Digital Content and services provided in connection with the subscription. The Publisher shall be entitled to erase the data stored in the customer account or as part of the customer account in connection with the subscription, including but not limited to, data files and settings. The customer shall be responsible for creating a backup copy of the data still required in good time before the end of the term.

5. It is not possible to pause the subscription.

VII. Warranty and liability

1. The Publisher’s liability according to section 536a German Civil Code is invariably excluded.

2. The Publisher shall be liable for minor negligence only if material obligations, i.e. obligations whose fulfilment facilitates due and proper execution of the contract in the first place, are breached and in whose observance the customer consistently trusts. For slightly negligent breach of material obligations the Publisher’s liability shall be limited to such losses whose occurrence ought to be typically expected within the scope of the respective contract. Liability for slight negligence is otherwise excluded. The above limitations of liability shall not apply to losses arising from breach of a guarantee or from injury to life, limb or health, in the event of intent or gross negligence and for claims under the German Product Liability Act (Produkthaftungsgesetz).

3. The Publisher shall not assume any warranty for Digital Content and software provided free of charge (e.g. all freely provided additional content, inter alia on the platforms provided for use of the content). The Publisher shall therefore be liable for material defects and defects of title, irrespective of the legal grounds, only insofar as the Publisher has wilfully concealed the respective material defect or defect of title. Due to the free provision of the Digital Content and software, the Publisher shall further be liable for restitution of any loss incurred only in the event of intentional or grossly negligent misconduct, or in the event of culpable loss arising from injury to life, limb or health. Claims under the German Product Liability Act shall remain unaffected.

4. Should reference be made to external websites by means of links in the Subscription Shop and over whose content the Publisher has no influence, the Publisher shall not assume any responsibility for their content.

5. The Publisher makes no warranty for the permanent electronic availability of the Digital Content, as there may be limitations due to technical requirements. Occasional, temporary interruptions shall not constitute a defect. Disruption to the quality of Internet access and Internet data traffic due to force majeure and events for which the Publisher is not responsible and that materially impede its services or make them impossible shall not lead to a claim for indemnification for non-availability.

6. The Publisher reserves the right to update or modify the technicalities and content of the Digital Content and services (jointly “Digital Products”). If the customer is a Consumer (see section I.2), if a change in the Consumer’s possibility of accessing the digital product or the digital product’s usability for the Consumer is prejudiced, the Publisher shall announce the change within an appropriate period before the change by e-mail and so inform the customer of the nature and time of the change and the customer’s rights.

 

VIII. Provisions for use and licensing for Digital Content

1. Access to the Digital Content

1.1 During the term of the subscription the customer shall receive access to use the Digital Content and services on the Platform to which the customer has subscribed as stated in the product description. In addition to the provisions of these GTC, the provisions for use of the respective Platform, to which the user shall consent on registering on the Platform, shall apply to use of the Platform.

1.2 The customer shall be responsible for the end devices used by them meeting the requirements for access to the respective Platform and the subscribed Digital Content. This requires the customer’s operating system and browser to always be up to date.

2. Transfer of rights of use

2.1 A subscription is not transferable per se.

2.2 Within the scope of the subscription the customer can only transfer the right of use acquired (section VIII.4) to specific people if one of the following circumstances is present:

• Purchase by the legal guardian (customer) for use by the child (authorised user).
• Purchase by the educational institution or a business (customer) for internal use by its students, course participants or employees (authorised user).

2.3 Only in the circumstances mentioned in 2.2. is the customer exceptionally authorised to forward the access data received to the authorised users specified by the customer.

3. Obligations of the customer and the user

The following obligations shall apply to any user, whether it is the customer who has concluded the subscription for the customer’s personal use, or a user authorised by the customer (section 2.2).

3.1 The user shall be obliged to keep the user account access data secret and to prevent use by third parties. If the user learns or has specific indications that third parties have learned the user’s access details or are using them, the user must inform the Publisher immediately. The Publisher shall be entitled to block access to the products and services associated with the subscription to prevent or limit abuse thereof.

3.2 The customer shall be responsible for imposing the above obligations on the users authorised by it and to intervene in the event of violations.

3.3 The customer shall be responsible for users authorised by it observing the limits of the rights of use (section VIII.4).

3.4 The customer shall be liable for violations by the authorised users of the obligations incumbent upon them or of limits of the rights of use, and for abuse of a user account for which it is responsible by third parties, and the consequences thereof, according to the statutory provisions.

4. Scope of rights of use

4.1 As part of a subscription the customer shall acquire the simple, non-exclusive right to use the subscribed content for personal and educational use. The right to the subscribed content cannot be sublicensed, transferred to third parties (either free of charge or in return for payment), and is limited to the subscription term.

4.2 The subscribed content must be downloaded, stored or printed out only for the respective user’s own personal and/or educational use.

4.3 Further use is not permitted, specifically

• commercial use,
• joint use of the subscribed content by several people,
• forwarding or publication of copies,
• use for text and data mining and/or to train artificial intelligence (AI) systems,
• use in prompts when using artificial intelligence (AI), especially if it is possible to train the AI system used with content from prompts,
•  and any editing/modification.

4.4 If the terms of use of the Platform on which the Publisher provided the subscribed content permits certain additional uses, the Platform’s terms of use shall take precedence.

 

IX. Dispute resolution for Consumers

1. Ernst Klett Sprachen GmbH always endeavours to reach an amicable agreement with its customers. In the event of problems, the customer can contact customer service at kundenservice@klett.de at any time. Customer service can be contacted on +49 (0)711 6672 1555 and by e-mail. In any case the customer’s rights are unreservedly upheld; there is no obligation to contact customer service.

2. Ernst Klett Sprachen GmbH does not participate in dispute resolution proceedings before a consumer dispute resolution body. There is no obligation to participate in dispute resolution proceedings before a consumer dispute resolution body.

X. Concluding provisions

1. The law of the Federal Republic of Germany shall apply to contracts between the Publisher and the customer, excluding the United Nations Convention on Contracts for the International Sales of Goods (CISG). This shall not lead to a Consumer (section I.2) losing protection from statutory regulations from which contracts cannot deviate according to the law of the EU Member State in which the Consumer has its habitual residence.

2. If the customer is a merchant, a legal entity under public law or public law special fund, or the customer’s general jurisdiction is not in Germany, the jurisdiction for any disputes arising from or in connection with a contract concluded in the Subscription Shop shall be the Publisher’s registered office. The same shall apply if, after concluding the contract, the customer relocates their domicile or habitual place of residence abroad or the customer’s domicile or habitual residence is unknown at the time the lawsuit is filed.

3. Should individual provisions of the General Terms and Conditions of Business be or become ineffective, this shall not affect the validity of the remaining provisions.